Spanos IGA Robina FREE Wi-Fi Access


Welcome to Spanos IGA Robina (ABN 24 268 400 318) (Spanos IGA Robina) Free Internet Wi-Fi (Wi-Fi). This Wi-Fi is provided to you free of charge by Spanos IGA Robina, provided you are a customer of Spanos IGA Robina.

For the purposes of these Terms & Conditions, any reference to “you” or “your” includes but is not limited to the owner and authorised user of the computer or mobile device used to access this Wi-Fi. You are responsible for providing your own computer or mobile device (wireless enabled device) that can access a Wi-Fi with its own power source. Spanos IGA Robina does not provide power, information technology advice or assistance to any user of the Wi-Fi. Spanos IGA Robina detailed Free Wi-Fi FAQ is available at You must not use the Wi-Fi under any circumstances if you do not have express permission of the lawful owner of the wireless enabled device.

Spanos IGA Robina may at any time revise these Terms & Conditions. Since you are bound by these Terms & Conditions each time you access and use the Wi-Fi, you should carefully review these Terms & Conditions each time you do so.

Access to and use of this Wi-Fi is subject to the Terms & Conditions set out below. By accessing and using this Wi-Fi, you agree to accept these Terms & Conditions without limitation. Spanos IGA Robina may at any time revise these Terms & Conditions. Since you are bound by these Terms & Conditions each time you access and use the Wi-Fi, you should carefully review these Terms & Conditions each time you do so.
If you do not agree to these Terms & Conditions, you must not access or use this Wi-Fi.

Speed and Reliability of the Wi-Fi

This Wi-Fi provides you with free broadband internet access which can achieve maximum download speeds of up to 512Kb/s and maximum upload speeds of 128Kb/s. The speed and throughput of Spanos IGA Robina Wi-Fi will, however, vary depending on a number of factors, including but not limited to: The capabilities of your wireless enabled device; the physical location of the wireless access points in the store; Wi-Fi user traffic during time of access, general internet congestion, wireless signal interference and the location of your wireless enabled device within the store whilst accessing the Wi-Fi. Each Wi-Fi has a limited range and to gain optimal access, it is recommended that your computer or mobile device access the Wi-Fi within the confines of the store.

Spanos IGA Robina will use reasonable endeavours to provide you with a reliable, stable and secure access to the Wi-Fi but does not promise that the access to the Wi-Fi will be continuous, fault-free, secure or accessible at all times. Spanos IGA Robina advises that this Wi-Fi access is not suitable for supporting any application or use which requires continuous, fault-free network connectivity or uninterrupted data traffic flow. Without limiting any other provision of these Terms & Conditions, Spanos IGA Robina will not be liable if the Wi-Fi access becomes unstable, unsecured, slow or unavailable for any reason whatsoever.

Spanos IGA Robina will use reasonable endeavours to monitor and attend to any Wi-Fi faults, malfunctions or other problems associated with the Wi-Fi access but will not be liable if such faults, malfunctions or problems occur with the Wi-Fi and shall not be obligated to rectify any such faults, malfunctions or problems associated with the Wi-Fi within any specified timeframe.

Logging In/Out of the Wi-Fi

To be eligible to use this Wi-Fi, you simply need to access this Wi-Fi with your wireless-enabled device and agree to accept these Terms & Conditions. You are not required to purchase any item or pay any fee to access the Wi-Fi.

Spanos IGA Robina Wi-Fi can only support a limited number of users accessing the Wi-Fi at any one time. Presently, each Wi-Fi is equipped to accommodate a maximum of 64 users at any one time. Spanos IGA Robina does not promise that you will be able to access and/or use the Wi-Fi immediately or each time you visit Spanos IGA Robina that provides a Wi-Fi.

To log out (quit) using the Wi-Fi, you simply need to disconnect the Wi-Fi from your device.

You will automatically be logged out of the Wi-Fi, if:

  • your access to the Wi-Fi is terminated by Spanos IGA Robina in accordance with these Terms & Conditions;
  • the wireless connection of the Wi-Fi you are accessing is lost, disconnected or becomes out of range;
  • no activity is detected from your wireless enabled device for a continuous period of 16 minutes whilst logged on to the Wi-Fi;
  • if you leave a Wi-Fi;
  • if you exceed the download limit of 50MB permissible for each Internet session whilst using this Wi-Fi.

If you are in the process of downloading a file and you are automatically logged out of the Wi-Fi, your partially downloaded file will not be saved and/or be recoverable. Spanos IGA Robina recommends that you save your work regularly whilst using the Wi-Fi and/or take the necessary precautions to prevent such occurrences.

If you are automatically logged out of the Wi-Fi, you will need to log-in again to gain access to the Wi-Fi. Spanos IGA Robina cannot guarantee that you will be able to immediately log back into the Wi-Fi in the event that you are automatically logged out.

For further information and a detailed FAQ about the Spanos IGA Robina Wi-Fi, please visit the website

User Obligations and Limitations

The Wi-Fi is intended to be used in a fair and “community-minded” manner. To this end, Spanos IGA Robina may, in its absolute and sole discretion, limit or block certain websites and/or content that you may seek to access whilst using the Wi-Fi. Without limiting its rights, Spanos IGA Robina may block or limit access to websites and/or content that Spanos IGA Robina considers is not “family friendly” or may bring negative exposure or harm to Spanos IGA Robina’s reputation and/or brand. This includes but is not limited to websites and/or content that:

  • could cause Spanos IGA Robina to be in breach of any law, code or instrument which governs its conduct or to incur a liability to any third person or entity;
  • could interfere with the integrity and/or performance of the Wi-Fi or Spanos IGA Robina’s other networks or equipment;
  • depicts, alludes to or promotes offensive or illegal behaviour;
  • is patently offensive or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • exploits people in a sexual or violent manner;
  • contains nudity, violence, or offensive subject matter or which may contain links to adult websites;
  • promotes conduct that is abusive, threatening, obscene, defamatory or libellous;
  • promotes an illegal or unauthorised copy of another person’s copyrighted work (including but not limited to file sharing applications such as Limewire, eDonkey, Napster or any other Bit-Torrent or peer to peer applications);
  • involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging or “spamming”;
  • furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
  • contains any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information; or
  • uses sexually suggestive imagery or any other inappropriate, misleading or deceptive content.

Furthermore, Spanos IGA Robina may immediately terminate and block your access to the Wi-Fi if you access or use the Wi-Fi in contravention of these Terms & Conditions, attempt to manipulate or bypass any limitations of the Wi-Fi by any means or behave in a vexatious, illegal, inappropriate, or unsociable manner (whether in Spanos IGA Robina or as a user of the Wi-Fi).
Access to and use of websites and/or content is also subject to such websites and/or content passing through the firewalls, anti-virus and other managed security systems prior to the Internet pages being delivered to your wireless enabled device, and which are determined and set in Spanos IGA Robina’s sole discretion.


The internet is an inherently insecure communication medium. Whilst Spanos IGA Robina will use reasonable endeavours to provide secure access through this Wi-Fi, it cannot guarantee the security of the Wi-Fi at all times. You are solely responsible for any information or data uploaded, downloaded or otherwise communicated via the Wi-Fi and you are responsible for keeping all usernames, passwords and other security-based information secure and private at all times.

Without limiting any other provisions of these Terms & Conditions, Spanos IGA Robina shall not, in any way, be liable to you for any kind of loss or damage incurred as a result of your use of the Wi-Fi, including but not limited to any viruses you may become subject to during your use of the Wi-Fi.

Spanos IGA Robina strongly recommends you install a personal firewall on your wireless enabled device to block unwanted traffic or downloads to your device.


Spanos IGA Robina is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Spanos IGA Robina will only collect, use and store your personal information for the purposes of delivering the Wi-Fi in accordance with applicable legislation and these Terms & Conditions. Without limiting the above, Spanos IGA Robina advises that it will not capture or attempt to capture any personal information whilst you access and/or use the Wi-Fi without your consent.

Once you access the Wi-Fi and open your Internet Browser application to view a website, Spanos IGA Robina will however capture and process information regarding your web browser type and/or operating system information as used by your wireless enabled device, in order to determine the most effective and/or customised way to display the requested web page on your device.

Spanos IGA Robina will also collect and store the IP and MAC address of the wireless enabled device that has accessed the Wi-Fi, once the Terms & Conditions of access have been agreed to.

Spanos IGA Robina is not in any way responsible for how any third party (including but not limited to any website that you access and/or use through the Wi-Fi) collects and/or uses your personal information. You are solely responsible for checking the terms of use and privacy policy of each website you visit on a case by case basis and determining whether you accept such terms of use and/or privacy policies.
If you have any queries regarding Spanos IGA Robina collection and/or use of your personal information, you may visit the and click the privacy policy link.

Limitation of Liability

Your access to and use of this Wi-Fi is at your own risk. Spanos IGA Robina acknowledges however that certain statutory warranties may be implied under Division 2 Part V Trade Practices Act 1974 which cannot be excluded if goods or services are of a kind ordinarily acquired for personal, domestic or household use.

Without limiting the above, Spanos IGA Robina makes no warranties or representations as to the accessibility, security, stability or reliability of this Wi-Fi and Spanos IGA Robina specifically disclaims any liability or responsibility for any Wi-Fi faults, failures or interruptions or the accuracy, timeliness, completeness, security or reliability of any communications (including, without limitation, any transactions) made using the Wi-Fi.

Neither Spanos IGA Robina nor any other party involved in delivering the Wi-Fi is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Wi-Fi for any reason whatsoever, even if Spanos IGA Robina has been notified or advised of the possibility of such damages.
Spanos IGA Robina assumes no responsibility, and makes no warranty or representation in relation to, and shall not be liable in respect of your use of any third-party proprietary software.

Spanos IGA Robina assumes no responsibility, and shall not be liable for any damage to, or viruses that may infect your computer or mobile device or other property on account of your access to or use of the Wi-Fi.

Spanos IGA Robina is not responsible for the content of any website accessed or used via the Wi-Fi. Your access to and use of any website or network connection whilst using the Wi-Fi is entirely at your own risk.


You agree to indemnify and must defend and hold harmless, Spanos IGA Robina and its personnel, from and against all loss, damage, liability, charge, expense or cost (including all reasonable legal and other professional costs on a full indemnity basis) of any nature or kind arising from your breach of these Terms & Conditions.

Free Wi-Fi Privacy Policy

Effective 10th May 2017
Last Updated: 10th May 2017

Spanos IGA Robina (“Spanos IGA Robina”, “we”, “us”, and “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use and share information about you through your use of our Free Wi-Fi Network (“Wi-Fi”), including any related websites or advertising from the Wi-Fi (together, the “Services”). While we cannot guarantee the security of your information, we have taken appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

The Services are provided by Spanos IGA Robina.


Please view the sections below to learn more about our Privacy Policy:


As used in this Privacy Policy, “Spanos IGA Robina” means Spanos IGA Robina.


Using the Services

We collect certain information to help us operate and provide the Services to you. We collect this “Technical Information” when you use the Services, including:

  • MAC address (anonymized), IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers;
  • Information about your visits, including the full URL clickstream to, through and from (including date and time) websites owned or operated by Spanos IGA Robina, including: and;
  • Information used to facilitate your use of the Services, such as access to third-party websites and services, including URL requests, destination IP addresses, configuration details, or other information necessary to provide access to the Services;
  • We will may store your browsing history or track the websites you visit when you use your personal device to access the Services.

Information You Provide to Us

If you send us an email, fill out a feedback form, call us, or choose to communicate with us in another way, we will collect that information in order to respond to your request, feedback, or question. We will use and share information you provide to us only as described in this Privacy Policy.

Personally Identifiable Information

Some of the information we collect, including information we collect during registration, or in the course of providing the Services or through your communications with us, such as your name or email address, may personally identify you. We will treat this information as “Personally Identifiable Information,” along with any Technical Information that is combined with Personally Identifiable Information.

Anonymized Information

We may combine Technical Information or non-Personally Identifiable Information about your use of the Services with similar information about other users in an anonymized manner.

Location Information

We do not collect information about your precise location. However, we know where we provide WiFi services, so when you use the Services we can determine your general location.

Other Collection of Information

Spanos IGA Robina will not ask for or request sensitive information such as government identifiers, medical information, or financial information. Please do not provide this information to us through emails, feedback forms or in any other way.

We may offer additional paid products and services. For these products and services, we will collect payment information in order to process any order from you. This payment information is processed by a third-party payment processor. We do not process, record or maintain your payment card or bank account information.

Sometimes we supplement anonymized Technical Information we collect from you with information collected by third parties. Third parties may include advertising partners or other providers that help us understand our users.

We will not share any information that is not anonymized with any third parties for their own use.


We will not add or insert advertising on your personal device. We may use any information we collect to:

  • Allow us to operate the Services, including administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Manage your access to the Services;
  • Send you information about the Services or your usage of the Services;
  • Comply with laws and regulations;
  • Maintain the security of the Services.
  • We may use Technical Information that is unassociated with you and your device to:
  • Improve the Services and present content in the best way for you and for your device;
  • Deliver relevant advertising on the Structures;
  • Measure or understand the effectiveness of advertising we serve on the Structure to you and improve the effectiveness of advertising;
  • In addition, with your express opt-in consent, we may use your information, including Personally Identifiable Information, to:
  • Provide you with information about goods or services that may interest you; and
  • Permit selected third parties to provide you with information about goods or services that may interest you.


Spanos IGA Robina will not sell Personally Identifiable Information and Spanos IGA Robina will not share Personally Identifiable Information with any third party for that third party’s own use.

We may share information, including Personally Identifiable Information, with our third-party service providers and agents to the extent reasonably necessary to provide you with the Services. For example, we use a third-party platform for email and cannot communicate with you without disclosing your email address to our third-party email provider. These third parties use any information we share only to support Spanos IGA Robina and our efforts to provide the Services.

We may share any information, including Personally Identifiable Information with:

  • Service providers and sub-contractors to the extent reasonably necessary to enable us to provide the Services;
  • A third party that acquires Spanos IGA Robina or a majority of its assets, if that third party obtains the rights to provide the Services and subject to the provisions of this Privacy Policy;
  • A third party with whom We must legally share information about you;
  • You, upon your request;
  • Other third parties with your express consent to do so.
  • We may share Technical Information that is unassociated with you and your device:
  • With analytics, search engine, or other service providers that help us improve the Services;
  • To advertisers and advertising networks to select and serve relevant advertisements.


We will not disclose your information unless disclosure is required by law, such as in response to a subpoena or court order. In the event that we receive a subpoena or court order demanding that we provide a governmental entity with your Personally Identifiable Information. If we do not have your current email address, then we will not be able to notify you of any requests.


We may provide Technical Information that is unassociated with you and your device to the Third-Party Partners, such as statistics on usage. We do not provide Personally Identifiable Information or other information to the Third-Party Partners about you or your individual use of the system, except as may be required by law.


The Services may use cookies and similar technologies to support the functionality of the Services. This provides a better experience when you visit our websites and allows us to improve the Services.


The websites owned or operated by Spanos IGA Robina do not support a “Do Not Track” feature, which provides a signal that you do not wish operators to track certain of your online activities over time and/or across different websites.


When you register with us, you may choose to receive certain communications from us related to the Services. You can update your communications choice at any time by clicking “unsubscribe” at the bottom of these emails.

There are certain communications regarding your use of the Services, for example, if you need to reset your password or responding to a question from you, which are necessary for the operation of the Services. You will continue to receive these emails, if appropriate, even if you choose not to receive our optional communications.


All information you provide will be stored by, and may only be transferred or accessed by, entities in Australia. The security of your information is important to us. We encrypt Personally Identifiable Information we store about you. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee against access to your Personally Identifiable Information by unauthorised third parties. The security of your data transmitted to or through our Services is at your own risk. Once we have received your information, we will use appropriate and necessary administrative, technical and physical controls to prevent unauthorised access.

If an unauthorised person gains access to your information we will notify you as soon as feasible at the last email address you have provided us unless we determine that no harm is reasonably likely to occur from the unauthorised disclosure.

We will make reasonable efforts to retain Personally Identifiable Information that you provide to us during registration no longer than 12 months after your last login. If you do not access the Services for 12 months or longer, you may be required to register again.


The Services are not directed toward children under 18 years of age nor does Spanos IGA Robina knowingly collect information from children under 18. If you are under 18 years of age, you are not permitted to submit any Personally Identifiable Information to Spanos IGA Robina.


Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


All changes will be posted on this page so please check back frequently.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to: Spanos Group, PO Box 150, Ashmore City, QLD, 4214 or [email protected].

Security + Privacy

Q. What information does Spanos IGA Robina Wi-Fi collect from Wi-Fi users?
We take your privacy very seriously and will not sell any personally identifiable information or share it with third parties for their own use.

Like any Wi-Fi network, Spanos IGA Robina Wi-Fi collects technical information to help operate and provide services to you. This includes a MAC address, which is anonymized. Storing this information allows the system to “remember” the device and connect it automatically to the Spanos IGA Robina Wi-Fi network whenever it is in range so that you don’t have to sign-in every time.

For more information, see our privacy policy.

Q. Does Spanos IGA Robina Wi-Fi store browsing history or track the websites Wi-Fi users visit?
Yes, we may collect and store browsing history and or track the websites you visit on the Spanos IGA Robina Wi-Fi to maintain our security and your protection and the protection of other users.

Q. Does Spanos IGA Robina Wi-Fi share my data?
We do not sell personally identifiable information or share with third parties for their own use, without explicit consent, except as required by law such as in response to a court order.

With explicit user consent, personal information such as email address or name may be shared with third parties. Examples of this include if you were to fill out a survey about our Services and agree to be contacted, or if an app on the tablet offered you the option to sign up for further communications.

Anonymized technical information may also be shared with third parties to improve the Services.

Q. How long is data stored?
Technical information from individual sessions, such as session length, device type, and device language is stored for up to 60 days before it is deleted. An example of this data is a monthly report of average session lengths.

Anonymized MAC addresses will be stored for up to a year from your last session to allow seamless network access. Other operational technical information, such as monthly subscriber counts and total network utilisation may be stored indefinitely.

Q. How does Spanos IGA Robina Wi-Fi use data?
Spanos IGA Robina Wi-Fi uses anonymized data, which means information about a user that cannot be tied back to a particular person. Spanos IGA Robina Wi-Fi uses this anonymized data to understand usage to improve Services.

Spanos IGA Robina Wi-Fi does not add or insert any advertising onto your personal device.

For more information on the use of data collected by Spanos IGA Robina Wi-Fi, see our privacy policy.

Q. How secure is the Spanos IGA Robina Wi-Fi?
Spanos IGA Robina Wi-Fi is an open network, always look for the secure lock symbol on your browser bar if you are transmitting any sensitive information, as you would with any other public Wi-Fi network.

Read more about safe browsing on public Wi-Fi here.

Q. How are cookies used?
The use of cookies is related to the website and are not connected to, or used in any way, by the Spanos IGA Robina Wi-Fi or any other Spanos IGA Robina Wi-Fi service.

Q. I forgot to end my session before I stopped using Spanos IGA Robina Wi-Fi, what do I do?
Sessions timeout after 16 minutes of inactivity, wiping all user sessions clean.